LEVEL Fitness in Yorktown: Memberships, Fees, Classes, and Facilities

The best part is I don’t remember ever having to wait to use a machine, and that’s why I’m still here. The facility is poorly maintained. There are pieces of the flooring that are missing, the ceiling is often leaking or missing sections. About 5 of the treadmills are consistently not working or malfunctioning. The floor boards in the middle of the top floor are a complete safety hazard. I can’t speak for the men’s locker room but many of the lockers in the women’s locker room NEVER work. It’s been this way for at least over a year. There aren’t any towels or napkins/paper towels to dry your hands in the bathroom, just Kleenex. I guess thats better for the environment…..I guess. The maintenance staff is really nice but the locker room always looks and feels dirty, from the mirrors to the walls, it’s just bad. I do appreciate that there are almost always adequate wipes to clean the machines before and after use. All in all I’ve had these complaints for a while and for the price it doesn’t seem worth it. But like I said, I don’t usually have to wait for machines and I can’t say the same for most of the other gyms in the area.

I’ve been a regular at this gym, coming in multiple times a week for almost a year, but my recent experience with the manager, Phil, was disappointing. After checking in, I stepped out briefly to grab my AirPods from my car. When I re-entered, Phil stopped me in an unnecessarily rude and confrontational way, as if I were trying to sneak in. Instead of addressing the situation with professionalism, he embarrassed me in front of others and made no effort to apologize. This kind of treatment is unacceptable, especially from management. A simple, polite clarification would have been enough. If customer service and respect matter to you, I’d reconsider supporting this gym.